Self-checkout and Scan & Go, rises the customer experience, but how to prevent loss for supermarkets?
Source:Promatic | Author:Promatic | Publish time: 2019-12-03 | 656 Views | Share:
Self-checkout and Scan & Go, rises the customer experience, but how to prevent loss for supermarkets?

Supermarkets use self-checkout or App Scan & Go, which alleviates the customer's trouble of queuing up but in fact, the consumption of goods in the supermarket has also increased significantly.For this reason, the supermarket had to add a staff to carry out the cashier verification, which in turn led to same waiting for customers, just in different line.

How to balance the customer experience and the loss prevention, is a new pain point facing many supermarkets.

By scanning the barcode of the product and mobile payment such as WeChat Pay, Alipay or Cloud Flash payment, customers can view information, get discounts then finish the payment while walking between the goods shelves.

On one hand, Mini programs turns consumers' phones into a mobile "barcode scanner". It enables customers a quick and convenient checkout without queuing up.

On the other hand, it brings merchants more private domain traffic and more social retail opportunities, improves operating efficiency and reduces customer acquisition costs. Now, it has gradually become the standard for ultra-digital transformation of traditional retailers.

However, in practical applications, App Scan & Go enhances customer experience, but also brings a significant increase in the loss of goods. Some supermarkets have to set up special audit posts. The employees need to perform on-site inspection for customers who use the mini program, and bear a higher assessment index for the position.

The original intention is to make customers shop more easily and happily, but because of anti-theft and loss prevention issues, after checkout, customers cannot leave, need to wait for verification, or even be asked to open the bag to check, but this puts the cart before the horse and the customer experience is even worse!

After statistics from some large supermarkets, it was found that the use of new retail technologies such as self-checkout and Scan & Go, but without effective loss prevention measures, caused a significant increase in product losses. The competition between the application of new technology and profit made profit a winner. They reduced the number of self-service checkouts and cancelled the in-store promotional posters that promoted "scanning code shopping."

So, are there appropriate measures to enable merchants to reduce the loss of goods while using code scanning?

Promatic, as a professional enterprise engaged in retail security for 26 years, has specially launched loss prevention products for self-checkout system. Through intelligent technology, customers can achieve self-service verification before leaving and supermarkets can reduce the number of inspectors.

With these serials of systems, self-checkout and Scan & Go can be really implemented in the supermarket instead of becoming a chicken rib!